How do I return an item?

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". All clearance and sale items are FINAL SALE.

Definition of new, unaltered, and unused condition is:
  • without showing signs of wear or damage in any way (i.e. odor, tangles, not in original packaging & tags)
  • within 7 calendar days of the delivery date (after 7 days, no returns are allowed)
  • must not be a special order or a custom order
  • unless noted, it cannot be returned or has a different return policy time period other than the 7 days noted in that item's particular item description

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it. We reserve the right to apply up to a 30% restocking fee if items do not meet our criteria.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs regarding their return & exchange.

HAIR BRATS
631 N. PACIFIC COAST HWY
REDONDO BEACH, CA 90277
310) 937-9139