FREQUENTLY ASKED QUESTIONS

How long will it take to recieve my package?

Your order will usually ship within one to two business days from the order date. Shipping will take 5 - 7 business days.
What is Hair Brats return policy?

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". All clearance and sale items are FINAL SALE. Definition of new, unaltered, and unused condition is: without showing signs of wear or damage in any way (i.e. odor, tangles, not in original packaging & tags) within 7 calendar days of the delivery date (after 7 days, no returns are allowed) If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receive it. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs regarding their return & exchange.
How can i contact Hair Brats about my order?

If you have any questions please email us at info@hairbrats.com!